{"id":83013,"date":"2023-09-19T11:15:36","date_gmt":"2023-09-19T11:15:36","guid":{"rendered":"https:\/\/happylifestyleinc.com\/?p=83013"},"modified":"2023-09-19T11:15:36","modified_gmt":"2023-09-19T11:15:36","slug":"we-had-to-pay-165-after-our-ryanair-boarding-passes-didnt-work-but-the-airline-said-it-was-our-fault-the-sun","status":"publish","type":"post","link":"https:\/\/happylifestyleinc.com\/travel\/we-had-to-pay-165-after-our-ryanair-boarding-passes-didnt-work-but-the-airline-said-it-was-our-fault-the-sun\/","title":{"rendered":"We had to pay \u00a3165 after our Ryanair boarding passes didn't work – but the airline said it was our fault | The Sun"},"content":{"rendered":"
A FAMILY were left out of pocket after their Ryanair boarding passes didn\u2019t work – and the airline charged them again.<\/p>\n
Damian Lloyd had booked flights to Gran Canaria with the budget airline for a 10-day holiday with his family.<\/p>\n
<\/p>\n
He said that he checked in a month before the flight and printed their boarding passes out.<\/p>\n
However, after arriving at the airport with his wife and daughter, staff at the check-in desk were left baffled after they didn't scan.<\/p>\n
Mr Lloyd, 50, told the BBC: "He looked on the computer, and our names and seat numbers came up. <\/p>\n
"But for some reason [the boarding passes] weren't scanning. He didn't know why."<\/p>\n
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<\/p>\n
As their flight was early in the morning, Ryanair's customer service was not open yet to discuss the issue.<\/p>\n
They were given the option of waiting for it to open and miss their flights, or pay for new boarding passes, costing the family \u00a3165.<\/p>\n
One of Ryanair\u2019s steepest fees is to print boarding passes at the airport for anyone who doesn\u2019t check in, which costs \u00a355 per person.<\/p>\n
Mr Lloyd ran into further problems after he was initially told he would be able to apply for a refund, due to the issue not being their fault.<\/p>\n
<\/picture>LOCAL HAUNT <\/span><\/p>\n <\/span><\/p>\n <\/picture>SHOW TIME <\/span><\/p>\n <\/span><\/p>\n <\/picture>FEELING FESTIVE <\/span><\/p>\n <\/span><\/p>\n <\/picture>DRINK IT IN <\/span><\/p>\n <\/span><\/p>\n However, Ryanair then said it was the family's fault – as they unchecked themselves online.<\/p>\n Mr Lloyd said he was left in "total shock," having flown with Ryanair before and having no problem with the extra fees the airline charges.<\/p>\n He added: "If I had made the mistake I'd put my hands in the air and pay but I did have the right passes."<\/p>\n A Ryanair spokesperson said:"[The family] unchecked themselves on the website on 22 July and ignored the pop-up that warned them they would have to check in again and generate new boarding passes.<\/p>\n "As they didn't have valid boarding passes, they were correctly charged the airport check-in fee."<\/p>\n Another couple were caught out by the same problem last month.<\/p>\n Ruth and Peter<\/span> Jaffe had booked Ryanair flights from Stansted to Bergerac, only to realise they had printed their return boarding passes, not their outgoing ones.<\/p>\n The couple were then charged \u00a3110 at the airport to reprint their tickets.<\/p>\n <\/p>\n <\/p>\n Ruth and Peter Jaffe were charged \u00a355 each to reprint their tickets, after accidentally printing their return boarding passes.<\/p>\n Here are some other ways Ryanair catches passengers out with extra fees.<\/p>\nHow UK’s most haunted village got its name – as locals brace for Halloween rush<\/h3>\n
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