TWO passengers have slammed Ryanair after they boarded the wrong plane to Spain – but the airline says THEY are in the wrong.
Simon Robinson and his wife Michelle had booked the return flights to Alicante, departing from Manchester Airport.
The couple only realised they were in the wrong flight when another passenger told them they were sitting in their seats.
The confusion came due to two flights departing from Manchester Airport to the same region at similar times.
Simon explained they likely boarded the wrong plane due to the busy airport, which has seen passengers wait hours at security and even miss their flights.
He said: "When we arrived at the airport it was extremely busy.
"We went through security and it was absolutely mad. We got through to departures and knew exactly what time our flight was."
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He added: "The gate went up and we arrived at gate 48. They called out the number on our boarding pass and me and my wife went up. We went through and straight on to the plane.
"Someone came over and said we were in their seat but we knew we were in the right seat.
“Luckily we went to the front of the plane and they told us we were on the wrong plane."
Fortunately for the couple, their correct flight was held and they were able to aboard, but Simon said they were then unable to sit in their seats they had selected due to the couple's late arrival to the correct aircraft.
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Blaming Ryanair, he said: "The lack of organisation from Ryanair was abysmal. For some reason there were two Ryanair flights to Alicante at pretty much the same time."
However, Ryanair has said they are not at fault, as it is the passenger’s responsibility to get on the correct plane.
A spokesperson for the airline told Sun Online Travel: "It is each passenger's responsibility to ensure they board the correct aircraft.
"There are several touchpoints throughout the passenger journey which inform passengers of the aircraft's destination, these include:
- Flight number and destination clearly printed on the passenger's boarding card
- Flight number and destination are displayed at the gate
- Flight number and destination are called out in the standard boarding PA
- Flight number and destination are mentioned in the welcome PA on board
"As these passengers passed through security control pre-boarding there was no security risk.
"We are working with our handling agents in Manchester Airport to ensure that this error doesn't reoccur."
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Another couple boarded the wrong Ryanair plane and ended up 800 miles away – and had no idea.
The dumbstruck travellers were meant to return to London following a short trip to France – but somehow they ended up in Spain.
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