Revealed: Jumping the queue and putting bags on seats are passengers’ biggest airport bug bears
- Over 2,000 British passengers were quizzed on their biggest airport annoyances
- They included people who don’t have their passports ready and hold up queues
- Another is people who don’t understand or follow the correct security rules
Jumping the queue and putting bags on seats are the biggest airport bug bears for travellers, a new survey has revealed.
More than 2,000 British passengers were quizzed on things they find the most annoying when catching a flight.
In response to the poll, 57 per cent said cutting in the line is the biggest bug bear while 41 per cent said travellers who put their bags on seats so other passengers can’t sit down is the worst.
A new survey has revealed passengers’ biggest bug bears when travelling through the airport. The biggest annoyance is queue jumping
The third biggest bug bear (38 per cent) is people who don’t have their passport and travel documents ready and hold up the queues.
In fourth place is people who don’t understand or follow the security rules (38 per cent), followed by people who over-pack so have to re-pack and hold up the queue (34 per cent).
The sixth biggest annoyance according to the survey, by YouGov, is people who run through the airport and knock into others (29 per cent), while seventh is people who don’t stack their trays after going through security (25 per cent).
Travellers that set off metal detectors because they haven’t removed items they were told to is in eighth place (17 per cent).
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Ninth is people who queue at the gate before it’s open (13 per cent) and rounding off the list is people who accidentally pick up the wrong luggage (13 per cent).
The survey was commissioned by London Stansted Airport, which, in response to the findings, has been working with well-known etiquette expert Jo Bryant to help travellers have a smoother journey.
She has worked at Debrett’s, the arbiters of British etiquette, for over 10 years and has edited 15 books on etiquette and modern manners.
She said: ‘The essence of good etiquette is consideration towards others, so it is important to be aware of how we behave towards and interact with our fellow travellers.
Travellers that set off metal detectors because they haven’t removed items they were told to is the eighth most annoying airport behaviour
‘We should all aim to be patient and tolerant at the airport, rather than being in a rush and forgetting our manners. Good planning, calm queuing and sensible timekeeping can all help to make the journey as polite and smooth as possible.’
While Lois Robertson, brand and marketing manager at London Stansted Airport, added: ‘At London Stansted Airport, we want to make sure our passengers are having the best possible experience covering everything from a smooth check-in, to having enough choice when it comes to dining and shopping before their flight.
‘As well as constantly improving and growing our services, we want to ensure passengers are making the journey as enjoyable as possible for each-other and in-turn, we’ve enlisted the help of etiquette expert, Jo Bryant to offer guidance on protocol they can adopt at the airport to ensure a smoother journey.’
PASSENGERS’ BIGGEST AIRPORT BUG BEARS
1. Queue jumpers – 57 per cent
2. People who put their bags on seats in the airport – 41 per cent
3. Travellers who don’t have their passport ready – 38 per cent
4. People who don’t understand or follow security rules – 38 per cent
5. People who overpack so have to re-pack and hold up the queue – 34 per cent
6. Those who run through the airport and knock into others – 29 per cent
7. People who don’t stack their trays after going through security – 25 per cent
8. Travellers that set off metal detectors at security because they haven’t removed items they were told to – 17 per cent
9. People who queue at the gate before it’s open – 13 per cent
10. People who accidentally pick up the wrong luggage – 13 per cent
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