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In August 2020, the number of UK consumers shopping for their weekly groceries online doubled since the start of the pandemic. Although numbers fell in August this year due to coronavirus restrictions easing, some supermarkets are bringing back their full online services to meet customer demand.
Sainsbury’s is the latest supermarket to relaunch its same-day home delivery and click and collect services.
The food retailer had cancelled its services at the beginning of the pandemic in March last year.
But now, it wants to expand its same-day delivery offering to more stores across the country.
Currently, the on-demand super-fast home delivery and collection services are available in nearly 250 stores throughout the UK.
However, customers will be offered the services in 100 more stores by the end of October.
To receive their groceries on the same day, customers shopping before midday can now choose between a same-day home delivery slot after 5pm or a store collection slot after 4pm.
Sainsbury’s has said it predicts that the services will become increasingly popular as shoppers return to a more normal working life.
The services will make it easier for them to incorporate grocery shopping into their busy routines.
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Nigel Blunt, Sainsbury’s director of e-commerce, said: “Customer demand for shopping online and for getting groceries quickly and conveniently has grown significantly.
“And we are committed to offering customers choice and flexibility – whether that’s within 20 minutes to their front door or picking it up at their local store on their way home from work.”
Sainsbury’s now has capacity for 850,000 online grocery orders a week.
It is also planning to expand its rapid delivery services through Deliveroo and Uber.
These apps will offer Sainsbury’s customers the opportunity to receive their deliveries within 20 minutes, from 500 stores, by the end of September.
The supermarket has its own rapid delivery service, called Chop Chop, which is also being expanded to a further 25 stores.
This brings the total to 75 shops.
Chop Chop enables shoppers to have up to 20 items delivered to their homes in under 60 minutes.
Many major UK supermarkets, such as Sainsbury’s, Morrisons, and Co-op, are expanding their rapid delivery and collection services to compete with other, more unconventional fast grocery deliverers.
A Sainsbury’s spokesperson said: “As life becomes more normal, we are continuing to change so that we can meet our customers’ needs.”
In other Sainsbury’s news, the supermarket giant has announced it will close its stores for two whole days over the Christmas period.
Sainsbury’s shops across the country will shut on both Christmas Day and Boxing Day to give workers a well-deserved break.
Simon Roberts, chief executive of Sainsbury’s, said: “Christmas is a really special time for so many, but because of lockdown restrictions last year, lots of us were not able to celebrate in the way we wanted.
“In recognition of this and to say a massive thank you to all our colleagues for everything they have done during the last challenging year, we will be closing all of our supermarkets, convenience stores and petrol filling stations, as well as Argos and Habitat stores, this Boxing Day.
“I want to thank our customers in advance for their understanding, which will mean as many of our team as possible can have a well-deserved break to spend time with loved ones.”
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