Royal Mail issued a warning on Tuesday, April 11, 2023, regarding their delivery service and explained that although most “services are operating as normal” across the UK, some deliveries may temporarily not be possible in a “number of local offices”.
Royal Mail explained that although they aim to deliver to all addresses six days a week, some branches are experiencing “local issues such as high levels of sick absence, resourcing, or other local factors”.
They will try to “rotate deliveries to minimise the delay to individual customers” this week and provide support to those affected offices.
Royal Mail apologised to those customers near a local branch experiencing challenges and added that they will regularly “update customers on the offices most impacted”.
Most impacted offices in the UK this week are:
- Battle DO (TN32 and TN33)
- Bridgwater DO (TA5, TA6 and TA7)
- Camberley DO (GU15, GU16, GU17 and GU95)
- Clevedon DO (BS21)
- Dundee East DO (DD4, DD5 and DD7)
- Erskine DO (PA7 and PA8)
- Farnham DO (GU9 and GU10)
- Huntingdon (PE26, PE28 and PE29)
- Patchway DO (BS32, BS34 and BS35)
- Portishead DO (BS20)
- Sandhurst DO (GU46 and GU47)
- Weston-Super-Mare DO (BS22, BS23 and BS24)
- Yatton DO (BS49)
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They reminded customers that if they need to collect an item after receiving a “Something for You” card they can check royalmail.com/services-near-you.
Britons will be able to see details of the Customer Service Point locations and opening hours.
Royal Mail also issued an international delivery warning and announced that some “items may take slightly longer than usual” this week.
“Customers using International Tracked services may notice different tracking information as items leave the UK,” they warned.
Royal Mail is seeing delays to “some tracking events in a small number of destinations,” they said.
Their advice to customers, as they continue to work to solve the issue, is to visit royalmail.com/sending/international/overseas-postal-tracking for more information.
Some people, however, may not be able to see their tracking information online. If this happens, it will likely be available on the overseas’ posts tracking websites.
When sending an item internationally that requires a customs declaration, Britons need to purchase postage online, “through shipping solutions or over the counter at Post Office branches rather than using stamps or meters,” Royal Mail explained.
Royal Mail doesn’t deliver mail on public or local holidays and their website shared the next dates when there will be no service.
- England and Wales – Monday, May 1, Monday, May 8, and Monday, May 29, 2023
- Northern Ireland – Monday, May 1, Monday, May 8, and Monday, May 29, 2023
- Scotland – Monday Monday, May 1, Monday, May 8, and Monday, May 29, 2023
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