Nurse quoted £37 for Uber ride after night out – then woke up with £111 bill

A nurse who says she was quoted £37 for an Uber journey after a night out in Liverpool was shocked to wake up with a staggering £111 bill.

Nurse Hannah Reilly had been out in the city with friend Kate Garner on Saturday and used the Uber app to take them home to St Helens.

The route to her home is just under 13 miles and Hannah said she was quoted a fare of around £37 before agreeing to the ride, the Liverpool Echo reports.

The mum-of-two, who works at the Walton Centre neurological hospital, said: "I looked at it and it seemed to be saying it had cost me £111. I was speechless – I didn’t believe it.

"We had to make a stop to drop Kate off, but she lives near me so that shouldn’t have changed the fare much.

"I rang my friend and she was just as shocked as me, she agreed to pay half because the money had already come out of my account."

When she looked at the app, Hannah saw how the charges had been added to her journey.

The bill showed a ‘normal fare’ charge of £60.86 and a ‘surge 2.0’ fare of £50.16.

And the map of the journey appeared to show a route from Liverpool to St Helens – and back to Liverpool again, despite Hannah and Kate getting out in St Helens.

Hannah is preparing to challenge Uber over the issue, but said it has already caused her problems.

She said: "Its just made things harder, like Christmas shopping.

"The most I have ever paid in a black cab home was £45 – so I will be sticking to them or other private hire companies in future – I won’t be using Uber again."

An Uber spokesperson said: “Our support team is in touch with Hannah to discuss her experience.”

On its website, Uber states: “There are times when so many people are requesting rides that there aren’t enough cars on the road to help take them all.

“Bad weather, rush hour, and special events, for instance, may cause unusually large numbers of people to want to ride Uber all at the same time.

“In these cases of very high demand, fares may increase to help ensure those who need a ride can get one. This system is called surge pricing, and it lets us continue to be a reliable choice.

“Whenever we raise rates due to surge pricing, we let riders know in the app. Some riders will choose to pay, while some will choose to wait a few minutes to see if the rates go back down to normal.”

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