Morrisons shoppers furious as accounts ‘hacked’ and hundreds of pounds worth of loyalty points stolen before Christmas – The Sun

MORRISONS shoppers are "fuming" after having hundreds of pounds worth of points stolen from their More loyalty accounts.

Worse still, shoppers had been saving points throughout the year to put towards their Christmas shop and one says this has "ruined" their festive season.

Morrisons' More loyalty scheme pays shoppers five points for every £1 spent in store, online or in the supermarket's cafe, as well as five points per litre of petrol
purchased at one of Morrisons' garages.

For every 5,000 points saved – meaning you'd have to have spent £1,000 – you get a £5 More voucher to spend at Morrisons.

But Morrisons shoppers say their More accounts have been "hacked" and points spent hundreds of miles away from way they live, with the supermarket seemingly refusing to refund users.

One frustrated customer wrote on Facebook: "I have had £135 worth of Morrisons points disappear. Same usual story from reading posts, being Morrisons stated my email address appears on the website.

"When I pointed out to that its website was now effectively a savings account and its security was very poor (ie. no requirement for secure passwords etc) no response."

Another wrote: "I’ve had £65 go from my More Card account… got the usual repose everyone seems to have had.

"I’m fuming as this is money for my Christmas shop that I’ve saved all year!!! Has anyone had any positive responses after complaining?"

One person tweeted: "I’ll never shop in @Morrisons again. It seems ok for someone to hack your account and use my 49,920 More points [£10] at the other side of the country.

"Points I had saved all year for Christmas. So thank you Morrisons for ruining my Christmas as you won’t give me them back."

Someone else added: "@Morrisons Someone has stolen my Morrison points and used them in Leeds when I live miles away from there!

"Not Morrisons' security issue so won’t get them back. I thought they had to have my card, as my preference was to download to card. I am fuming, £70 worth of points saved all year!"

Another said: "Thanks for nothing @Morrisons – literally! £75 of More Points stolen from my online account which I was saving for Christmas and it's basically tough s**t!

"After spending ££££ as a loyal customer you'd think you'd value your customers more #morrisons #CustomerService #crap."

Someone else tweeted: "@Morrisons points have been stolen and spent 400 miles away."

While another shopper wrote: "Had my points used at the other end of country and Morrisons just said I must have been there. I wont use them again."

Morrisons told The Sun it hasn't suffered a hack or data breach and instead insists the problem occurs when shoppers use the same email address and password for other online accounts.

It reckons these details have been uncovered by scammers in other data breaches, who then try their luck elsewhere.

We've asked Morrisons what affected customers should do and if it will refund points and we'll update this story as soon as we get a response.

In the meantime, report any fraud to Morrisons and to Action Fraud and immediately change your password if you use the same one for multiple online accounts.

You can use website HaveIBeenPwned to check if your email address has been compromised.

Unfortunately supermarket loyalty schemes are not protected by the Financial Services Compensation Scheme, which covers cash up to £85,000 saved in regulated banks and building societies.

Shoppers are missing out on up to £100 worth of loyalty points and unused gift cards – make sure you make the most of yours.

In other news, Boots has a secret rewards scheme for older shoppers giving them extra discounts and points.

While Tesco’s new Clubcard Plus loyalty scheme could save shoppers "£400 a year".

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