Restaurants need to have a ‘digital transformation’ in order to survive: Smashburger president
Smashburger President Carl Bachmann on how the restaurant industry has been adapting to the coronavirus pandemic.
Two Florida restaurateurs — whose eateries were arranged like Chipotle-style assembly lines – had to overhaul their entire business model early this year in a bid to not only survive the coronavirus pandemic but also to avoid layoffs.
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Robert and Teresa Ly, co-founders of Sus Hi Eatstation restaurants, told FOX Business on Wednesday that they quickly found their lifeline: kiosks.
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Previously, customers would line up at the counter, order with one of the employees and then walk down the line as the food is prepared in front of them.
However, when the pandemic struck, forcing droves of eateries to shutter, the Lys realized that the business model that had served them since 2011 would no longer work if they wanted to keep guests and employees safe.